Terms and Conditions

  • Refunds are not accepted. This does not affect your statutory rights.

  • Damages must be report within 48 hours of delivery

  • Supply only goods must be signed for upon delivery

  • Balance of goods must be paid before goods are dispatched from the showroom

  • Carpets must be rolled back 1 meter and gripper rods removed to allow room to work when having a full fireplace installed

  • We are unable to cut carpets following installation

  • If you have a gas fire we will require access to the gas meter

  • We do bring our own dust sheets but recommend putting your own down first on any items that cannot be removed from the room

  • We charge for remove of rubbish and will be quoted separate to fitting charge

  • Fitting/delivery is paid direct to the engineer upon completion

  • We make good up to 3 inches as standard; if more is required this is priced accordingly

  • If asbestos is suspected the fitters must stop until it has been confirmed safe

  • Unexpected work can come to light during installation such as roof work, building work, removal of back boil etc. If this happened the work will be chargeable