Refunds are not accepted. This does not affect your statutory rights.
Damages must be report within 48 hours of delivery
Supply only goods must be signed for upon delivery
Balance of goods must be paid before goods are dispatched from the showroom
Carpets must be rolled back 1 meter and gripper rods removed to allow room to work when having a full fireplace installed
We are unable to cut carpets following installation
If you have a gas fire we will require access to the gas meter
We do bring our own dust sheets but recommend putting your own down first on any items that cannot be removed from the room
We charge for remove of rubbish and will be quoted separate to fitting charge
Fitting/delivery is paid direct to the engineer upon completion
We make good up to 3 inches as standard; if more is required this is priced accordingly
If asbestos is suspected the fitters must stop until it has been confirmed safe
Unexpected work can come to light during installation such as roof work, building work, removal of back boil etc. If this happened the work will be chargeable
